(EtQ Management Consultants, Inc. 1-800-354-4476) EtQ Management Consultants welcomes you to EtQ 9000 Maps, your guide on the road to ISO 9000 or QS 9000 Registration. EtQ 9000 Maps assists you on your quality journey by providing templates for the core process maps needed to define your ISO or QS 9000 quality system, all linked together with easy to use on-screen buttons. This Help/About screen is composed of six sections: 1. Introduction The Problem The Solution 2. Using EtQ 9000 Maps 3. Documenting a Quality System 4. Using the Templates 5. About EtQ 9000 Maps 6. About EtQ Management Consultants, Inc. Introduction Draw a flowchart of what you are doing, until you do, you do not fully understand what you are doing. You just have a job. - Dr. W. Edwards Deming The Problem The greatest challenge in attaining ISO 9000 Registration is creating procedures and developing the necessary documentation, according to a survey of 2500 Registered Companies. - QSU, Sept. 1993 Most companies spend only 20% of their time designing and up to 80% of their time writing quality system documentation, resulting in ineffective systems described by poorly written documents. What's more, statistics show that greater than 60% of companies fail their first registration assessment. EtQ 9000 Maps assists you in reversing these alarming statistics. The Solution Developing an ISO or QS 9000 quality system while running a business is no easy feat. EtQ 9000 Maps streamlines the process by helping you design and document your quality system using a technique called process mapping. A process map is a picture of how people do their work. A process map can be created to illustrate any series of activities, whether they are in the office or on the production floor. A good process map is the foundation for effective quality improvement efforts. It provides an easy-to-visualize way for people to analyze and agree on the most efficient routes under various circumstances. EtQ 9000 Maps uses specially designed flowchart templates to completely map the core processes required for an ISO or QS 9000 quality system - Why reinvent the wheel? Process mapping drastically reduces the time required to document the multitude of information needed to demonstrate ISO or QS 9000 compliance. And using EtQ 9000 Maps ensures that the requirements of ISO or QS 9000 are understood and addressed. Each map template outlines the input, responsibilities, steps to be taken, records to be kept and output of a particular process. But EtQ 9000 Maps goes a step further. Each Map is linked showing the interrelation of all the processes that together make up the quality system. Moving from one map to the next, and then back, is as easy as clicking a button. Using EtQ 9000 Maps When executives embark on a quality improvement effort, whether ISO or QS 9000 or another methodology, they typically identify large processes for examination - that's the way they see things. The preferred method is to begin with smaller, micro processes which, when improved one by one, add up to significant cross-functional macro improvements. Optimizing quality improvement efforts begin with breaking down broad ideas for improvement into smaller, more manageable parts. EtQ 9000 Maps is a tool designed to help you define and fully document the micro processes that make up your ISO or QS 9000 quality system. To optimize its power EtQ 9000 Maps should be used by an ISO or QS 9000 implementation team as part of an orchestrated plan to develop specific process maps. These maps, when complete, will collectively define your ISO or QS 9000 quality system. A process is defined by the person who provides the input (the supplier), the person who creates the output (the manufacturer) and the person who receives the output (the customer). The best process maps are created by cross functional teams that have responsibility for the entire process - from start to finish. EtQ 9000 Maps identifies the crucial micro processes that must be addressed when developing an ISO or QS 9000 quality system and demonstrates their appropriate level of detail. Using an EtQ 9000 Maps template as a starting point, the people that know the process best can work together to analyze, improve and formalize their process. Once each process map is complete, developing well organized, concisely documented procedures is a snap. Documenting a Quality System In basic terms, a documented quality system is composed of four tiers. The top tier, or quality manual, summarizes the quality system by answering the question, why. Tier two, the quality system procedures, define the structure of the entire system by answering the questions, who, what, when and where. The bottom tiers, work instructions and forms, provide very specific details on how each part of the system works. Experience shows that defining and developing the network of interrelated quality system procedures needed to comply with ISO or QS 9000 is the most important step in developing a quality system that adds value and makes sense. The procedures form the bridge between policy and reality. By developing sound procedures first, the rest of your quality system will flow naturally. The policies simply summarize the procedures. And each procedure will define where work instructions are needed. Everyone knows that developing procedures can be an overwhelming task, this is where EtQ 9000 Maps comes to the rescue. The 21 crucial process map templates provided form the hub of a quality system. Starting with an EtQ 9000 Maps template, a team will customize it to address their work flow. Once the map is complete, they will use it to write a quality system procedure describing the process. Mapping the process first not only saves time and effort but it ensures that complete, clear, easy to follow quality system procedures are the result. Mastering EtQ 9000 Maps allows the implementation team to gain the technology and momentum to rapidly develop the remaining process maps needed to close the loop on the quality system. Using the Templates EtQ 9000 Maps includes 21, linked, crucial process map templates that can be edited using ABC FlowCharter 4.0. For more information on editing Maps, refer to the ABC FlowCharter User's Guide. Each template has five sections, Map, Referenced Map, Definitions, Prerequisites and Associated Maps which are described below: Map - Each map is made up of four shapes to illustrate the process. Rounded rectangle (terminal), rectangle (process), diamond (decision) and circle (connector). Directly outside each shape is an example of the job position commonly responsible for that task. Double clicking on shadowed shapes that reference other maps will bring you directly to that map. To return to the map that you came from, simply double click its button in the Referenced Map or Associated Map section. Moving from one map to the next, and then back, is a snap. Referenced Maps - A list of all the maps referenced in the open map. Double clicking on a linked shape will bring you directly to the map indicated. Only the shadowed maps are presently available. Additional Maps will become available as you develop the quality system and form links to new maps. For more information on building links between maps, refer to the ABC FlowCharter User's Guide. Definitions - Definition of any unique term(s) or abbreviation(s) used in the map. Prerequisites - Identifies supporting items that are needed to implement the process illustrated by the map. Prerequisites could include forms, reports and records, just to name a few. Associated Maps - A series of shadowed, rectangular shapes that allow you to go to all of the Maps that are linked to the open map. Double clicking on shadowed shapes will bring you directly to the map indicated. About EtQ 9000 Maps EtQ 9000 Maps consists of 21 crucial process map templates: 4.1 Management Responsibility Management Review 4.2 Quality System General 4.3 Contract Review Order Entry 4.5 Document and Data Control Document Approval and Issue 4.6 Purchasing Assessment of Subcontractors 4.7 Control of Customer-Supplied Product Customer Supplied Product 4.9 Process Control General Preventive Maintenance 4.10 Inspection and Testing Receiving Incoming Inspection 4.11 Control of Inspection, Measuring and Test Equipment Calibration 4.13 Control of Nonconforming Product NCMR (Nonconforming Material Review) 4.14 Corrective and Preventive Action Corrective Action 4.15 Handling, Storage, Packaging, Preservation and Delivery Storage Packaging Delivery Assessment of Storage (Preservation) 4.16 Control of Quality Records Quality Records 4.17 Internal Quality Audits General 4.18 Training Employee Training 4.20 Statistical Techniques General About EtQ Management Consultants, Inc. EtQ is a full service management consulting firm dedicated to providing state-of-the-art services with an old-world personal touch. We have integrated years of experience in quality systems into our array of services and tools designed to meet your needs. EtQ has developed an insightful solution for achieving ISO/QS 9000 Registration in an expedient, cost effective fashion. Our proven approach includes all of the audits, training and tools needed to achieve Registration - but is does not end there. EtQ offers a proven solution with a 100% success rate coupled with individualized attention delivered by our professionals - definitely a winning combination. In addition to EtQ 9000 Maps we also offer another cutting edge software package, EtQ Solutions, that cuts months off the time it takes to achieve registration. EtQ Solutions handles all the recording, tracking and reporting required by each and every clause of ISO/QS 9000. By automating each process, EtQ Solutions makes information easy to collect and analyze while removing the inefficiences inherent in a paper based approach. To order EtQ Maps or for more information on EtQ's software/services, please call 1-800-354-4476. EtQ Management Consultants makes no guarantee, either expressed or implied, with regard to ISO or QS 9000 registration. EtQ 9000 Maps is a tool used to assist in developing a quality system that complies with ISO or QS 9000. EtQ 9000 Maps is copyrighted to EtQ Management Consultants, Inc. All rights reserved. No part of this disk may be reproduced, in any form or by any means without the permission of EtQ Management Consultants, Inc.